Frances Quinn is the Founder and CEO of Athena Consulting – she started a business after getting fired. Twice.
Starting from humble beginnings, she left school at 16 and set about making her way in the corporate business world. After an 18-year career collecting skills, knowledge, and experience spanning customer service, people leadership, business operations, project leadership, and operational effectiveness, Frances took the leap into entrepreneurship and started her own consulting firm.
Over the last 6 years, Frances has focused on driving sustainable growth and building a high-performing team for Athena. Delivering projects that have impacted over 1 million customers, cost savings of over $10 million, and enabled businesses to 10x their growth. Frances and Athena have both been recognised as the Winner of the “Stevie International Business Awards”, and as Finalists in the MyBusiness, Women with Altitude and NSW Chamber of Commerce Awards last year.
Throughout Frances’ journey, she has overcome many personal challenges, developing resilience and a personal growth mindset, which have been huge contributors to the success she has achieved. She is currently writing a book called ‘Surrender to Success’ to share the methods she has used to fuel her journey in life and business with highly driven and ambitious humans.
What you will learn
- The importance of the customer experience for business success
- How technology is changing this industry
- How the pandemic is accelerating change
- The “WOW” framework
- How to productize your services
- The importance of working on the business instead of in the business
- Why you should scale yourself
- Why business success is a mind game
- The technology tools to use for virtual teams